Below, we’ve gathered some helpful resident resources and quick responses to any questions you might have. If you don’t find what you’re looking for, please contact us at the main office.

Air Force Privatization

• What is the Air Force Privatization Program?

   

  • The Air Force Privatization Program is a government initiative which allows private sector developers to leverage appropriated construction funds and government owned property to own, operate, maintain, improve, and assume responsibility for military family housing.




• How does privatization affect the service that military members receive?

   

  • Hunt Companies draws upon their private sector experience to provide first-rate services and amenities to our military families. We pride ourselves in our commitment to customer services and Vance Family Housing promises to deliver a product that meets or exceeds the standards in the surrounding community.




• What is the satellite policy for new homes? Existing homes?

   

  • Satellites on existing homes, erected prior to the transition to privatized housing, will be grandfathered. Satellites at homes are not allowed without prior written approval from management.
    
    




• What is the shed policy for new homes? Existing homes?

   

  • Sheds for new homes are not allowed without prior written approval from the management office.




• If I am asked to vacate my home for demolition, who will pay for my move into a new house?

   

  • Residents required to move due to development and construction will not pay any out of pocket expenses. Your move will be paid for with government funds.
    
    





Basic Housing Allowance

• How does military housing privatization affect a service member’s Basic Allowance for Housing (BAH)?

   

  • Privatization does not affect the amount of BAH that is paid to the service member. Prior to privatization, service members did not receive BAH if they lived in military housing. Under the Military Housing Privatization Initiative, all service members choosing to live in privatized military housing receive their BAH and use the BAH to pay the privatized housing provider. The rent payment (usually equal to BAH) will be automatically transferred to Vance Family Housing at the end of each month; this process will be performed and monitored by Military Assistance Company, LLC (MAC), the world's largest processor of automatic payroll deductions for military and civil service employees. The BAH is used by the company to maintain and operate the existing housing, as well as to fund the construction of the new houses and amenities.




• How is an individual’s BAH entitlement and rent allotment determined?

   

  • The government determines the service member's BAH based on the cost of similar rental property near the base, typical utilities, and his/her rank. An allotment from the service member's account is set up upon lease signing to pay rent.




• Who is going to process the Service Member’s allotment?

   

  • Military Assistance Company, LLC (MAC), the world's largest processor of automatic payroll deductions for military, processes military personnel allotments. MAC systems assure payment directly from the Service Member's pay. When the BAH rates are adjusted annually, MAC will automatically update the allotment amounts; it will be a seamless for Service Members.
    
    




• Will BAH be counted as income? Specifically, will it affect the cost of children’s day care?

   

  • BAH is an entitlement and is not counted as taxable income. However, it will be included in gross income and programs based on an individual's gross income may be affected.




• Will BAH affect the Service Member’s LES and net pay?

   

  • No. At the end of each month, the service member's Leave and Earning Statement (LES) will show that BAH has been transferred via an allotment equal to the monthly rent. There should be no changes to the Service Member's net pay.




• How will rent be paid and what does it cover?

   

  • Your rent will be automatically paid for you through a third party BAH processor that will work with the DoD Defense Finance Office. Each month you will see the transaction on your Leave and Earnings Statement (LES). The BAH at the with-dependent rate is paid as rent. BAH includes an allowance for rent and utilities.




• Is rent based on the size of the home or BAH?

   

  • Rent is based on BAH, which in turn is based on rank, not on the size of the home.




• How does BAH work for families where both spouses are Service Members?

   

  • Both Service Members will receive BAH. The senior member will receive it at the with-dependent rate, while the junior member will receive it at the without-dependent rate. Under current Department of Defense rules, only the senior member's BAH at the with-dependent rate will be used to calculate the rent amount, so the family can keep the BAH of the junior member.





Housing Utility Program

• What is the Utility Allowance Program?

   

  • This is an Air Force program in which military members and their families are responsible for the utilities they consume and are encouraged to be more conscious of how their actions can affect the environment.  This congressionally supported policy holds residents responsible for their gas and electric bills.  Every resident is provided with a monthly utility allowance which is intended to cover the cost of utilities (water, sewer, and refuse collection excluded).  Those who consume energy conservatively may earn a rebate.  Those who choose to use energy less conservatively may be billed for their excess consumption.  Vance Family Housing will be using a qualified third-party utility billing company, Minol, to provide monthly utility billing statements.

     

                    Utility Billing Program History

    • In 1998 Office of Secretary Defense published guidance requiring Service Members to be responsible for the utilities they consume.

     

    Purpose of the Program

    • Conserve our natural resources and reduce our nation’s dependence on foreign oil.
    • Re-invest energy savings into housing projects for improved housing renovations, community centers, playgrounds, resident activities, etc.
    • Reward Airmen for their successful contribution to the conservation effort.

     

    Utility Allowance (UA)

    • Established to set aside a portion of a service member’s BAH to pay utility costs.
    • The UA does not eliminate out-of-pocket utilities expenses for all Service Members.
    • Exceeding the UA = out of pocket expenses (i.e., payment of the difference between their actual consumption and the allowance).
    • Expenses under the UA = reward (i.e., rebate equal to the difference between their actual consumption and the allowance).
    • UA Calculation is calculated annually and derived by taking the average usage (i.e., similar or same floor plans are grouped together) multiplied by applicable rates, and increased by 10%.

     

    If you have any questions or concerns related to this policy, please contact a member of the Property Management team.





Leasing Signing

• What kind of lease does Vance Family Housing use?

   

  • The lease is a standard resident agreement used by all privatized military housing and conventional (civilian) rental properties. Residents are required to sign a lease in order to reside in housing. The lease specifies the rights and responsibilities of resident and Owner The lease also sets the service member's BAH as the rent payment.




• What happens if I earn a promotion during the lease period?

   

  • In the event of a promotion, the Service Member may request a move to a base house commensurate with his or her new rank. The member’s rent will be increased to match the increased BAH. The move would be voluntary and at the member's expense, and is subject to housing availability.
    
    




• What happens if I’m demoted during the lease period?

   

  • In the event of a demotion, the Service Member will pay the decreased BAH amount for rent, but must notify the management office in writing.
    
    





Our Services

• Who will be performing maintenance service requests for the privatized housing, and will I be charged?

   

  • Our fully bonded maintenance staff will be resolving all service requests for residents. Hunt Companies provides a 24-hour a day service line where you’ll talk to a real person to provide the details of your request. We will even take care of your request if you cannot take time off from your busy schedule to be in your home. Residents will never be charged for the service performed.




• How do I contact Maintenance if I have a maintenance service request?

   

  • You can contact our 24-hour a day service line at 580-234-0658 or 580-234-0498.




• Who will be providing security to my neighborhood?

   

  • The perimeter of the base will remain under military control, including all gate access points. The security procedures in place today will remain in effect. The Police and Fire services will remain the responsibility of the Installation and is paid for by the project.




• Will garbage/recycling be picked up?

   

  • Yes. Trash is collected by the City of Enid every Tuesday morning at 8:00 a.m. 

    There is a recycling trailer behind maintenance on FOX Dr.

    There is no charge to our Residents for these services.

     




• Do I need to mow my own lawn?

   

  • No. Vance Family Housing has contracted a vendor that will mow, edge, and weed around your home and in the common areas. If you have a fence installed behind your home, you are responsible for mowing and maintaining the fenced-in area.





Pets

• What is your pet policy?

   

  • 1. Residents must notify your neighborhood management office within five (5) days of acquiring a pet.

    2. All pets must be registered by Resident at the base veterinarian treatment facility (if such a facility exists at the base) within five (5) working days of occupying a housing unit or acquiring a pet. Pet owners must provide a verification of immunization along with the pet registration.

    3. No more than two (2) pets per household are allowed. Certain breeds of dogs are not allowed, as identified in this addendum. Exceptions to this rule can be made only for (i) certified military working dog that is boarded by its handler/trainer, or (ii) a specific dog that has been approved by the Landlord and Installation Commander in writing. Landlord reserves the right to require photo of pet(s) for file documentation. Photo will be required within five (5) days of such request.

    4. A pet is considered to be a domesticated animal living in association with a household. Residents may not board exotic animals such as, but not limited to, reptiles, rodents (other than hamsters and guinea pigs), ferrets, hedgehogs, skunks, rats, raccoons, squirrels, pot-bellied pigs, monkeys, arachnids, or any farm animal.

    5. Residents will be responsible for any damages caused by pets.

    6. Resident is responsible for keeping the grounds clean and sanitary. All yards and common areas must be kept clean of pet droppings. Resident must pick up and properly dispose of animal waste and residents who walk their pet must carry a plastic bag to retrieve and dispose of any droppings. It is a violation of the Pet Policy for any resident to simply "turn out" their pet and recall it at their convenience.

    7. Pets must be "on leash" at all times when outside the fenced area of the housing unit. Pets shall not be tethered outside the home. Pets must be in the home or behind an approved fenced area in the backyard if unattended. Avoid leaving pet food outside for prolonged periods, as it will attract vermin and pests.

    8. Pets are not allowed in the pool, pool areas, playgrounds or tot lots at any time.

    9. Resident shall insure that the pet does not at any time disturb any other Resident of the community nor damage any property located in the community. If, in Landlord’s sole opinion and discretion, the pet has disturbed or is disturbing any other Residents, has caused or is causing damage to the property in the community, or the pet had shown or is showing aggressive behavior towards any other resident, then Resident shall permanently remove the pet from the community within ten (10) days after written request.

    10. Resident may not board dogs of any breed (including a mixed breed) that are deemed "aggressive or potentially aggressive," unless the dog is a certified military working dog that is being boarded by its handler/trainer and approval is obtained by the Installation Commander in writing. For the purposes of this addendum, aggressive or potentially aggressive breeds of dogs are defined as a Pit Bull (American Staffordshire Bull Terrier or English Staffordshire Bull Terrier), Rottweiler, Doberman Pinscher, Chow and wolf hybrids. Prohibition also extends to other breeds of dogs or individual dogs that demonstrate a propensity for dominant or aggressive behavior as indicated by any of the following types of behaviors: (i) unprovoked barking, growling or snarling at people approaching the animal, (ii) aggressively running along fence line when people are present, and (iii) biting or scratching people. Resident’s payment for damage caused by the pet shall not entitle the Resident to keep the pet. Resident’s failure to permanently remove the pet as provided above or failure to comply with all other terms of this addendum shall constitute a default permitting termination of the Lease.

    11. Residents are prohibited from operating a commercial kennel.

    12. Animals trained for use by individuals with disabilities (Service Animals) are not considered pets. These animals are permitted and the above restrictions do not apply to them. Service Animals will not be required to pay the pet fee. All required documents and current picture are required for file.

    Landlord reserves the right to establish such other reasonable guidelines as, in its sole judgment, shall be required to maintain the cleanliness of the properties and provide for the preservation of good order therein. These guidelines exist to ensure the quiet enjoyment of all residents and to maintain a high quality living environment, and will be strictly enforced by the property management staff.




• How many pets do you allow?

   

  • No more than 2 pets (domesticated animal) are allowed per household.




• Do you have any breed restrictions?

   

  • Pit Bulls (aka American Staffordshire Terrier or English Staffordshire Bull Terriers), Rottweilers, Doberman Pinchers, Chows, and Wolf Hybrids are not allowed. In addition, any breeds or individual dogs demonstrating or known to demonstrate dominant or aggressive behaviors are also prohibited.